Help
Returns, refunds & cancellations
Last updated 2 October 2026
We make everything in small batches and we want you to love it. If something is not right, write to us at studio@jinji.studio with your order number and we will sort it out.
Returns within 7 days
You can return prints and stickers within 7 days of delivery for a full refund of the item price, as long as they are unused and in their original packaging. Email us first and we will arrange a pickup from your address at no cost to you.
We cannot accept returns of items that have been used, damaged after delivery, or are missing their packaging.
Damaged, faulty or wrong items
If something arrives damaged or isn’t what you ordered, email us within 48 hours of delivery with a photo of the item and the packaging. We will send a replacement or give you a full refund, including shipping, whichever you prefer.
Cancelling an order
You can cancel an order any time before it is dispatched and we will refund you in full. Once an order has left the studio, it can be returned using the 7-day returns above.
Art Mail: pausing and cancelling
- You can pause or cancel Art Mail any month. There is no minimum term and no cancellation fee.
- To skip or stop a month, let us know before the 1st of that month. The month will not be charged or posted.
- Prints that have already been posted cannot be returned, but anything that arrives damaged will be replaced.
- If you paid for several months in advance, we refund the months that have not been posted yet.
How refunds are paid
Once a return reaches us, or a refund is agreed, we approve it within 2 working days. The money goes back to the original payment method (card, UPI, net banking or wallet) and usually shows up within 5 to 7 working days, depending on your bank.
Questions
Write to studio@jinji.studio. We reply ourselves, usually within 2 working days. You can find all our details on the contact page.