Privacy policy | Jinji Studio

Jinji Studio, based in Bangalore, Karnataka, India, runs this website. We only collect what we need to make and send your order, and we never sell your data. This policy explains what we collect, why, and the choices you have, in line with India’s Digital Personal Data Protection Act, 2023.

What we collect

Order details: your name, email, phone number, shipping address and what you ordered.
Messages: anything you send us by email or Instagram, such as questions or order notes.
Payment details: handled entirely by our payment partner. We receive a confirmation that you paid, but never your full card, UPI or bank details.
Technical data: basic logs from our hosting provider (such as IP address, browser type and pages requested) used to keep the site secure and working.

Why we use it

To take payment for, make, pack and deliver your order.
To send order confirmations, tracking details and receipts.
To reply to your questions and handle returns and refunds.
To manage your Art Mail plan, if you have one.
To keep records we are required to keep for tax and accounting.
To send occasional studio news, but only if you have said yes. You can unsubscribe any time.

Who we share it with

We share only what is needed, and only with the services that help us run the shop:

our payment partner, to process payments and refunds;
courier and postal services, to deliver your parcel;
our email and website hosting providers, to send emails and keep the site online.

We do not sell or rent your personal data, and we do not share it for advertising.

Stored in your browser

The site uses your browser’s local storage to remember small things, like how you arranged the mood board on the homepage and what is in your bag. This stays on your device. We do not use advertising cookies.

How long we keep it

We keep order records for as long as Indian tax and accounting law requires. Other data, like emails, is kept only as long as it is useful for helping you, then deleted.

Your rights

You can ask us to:

tell you what personal data we hold about you;
correct or update it;
delete it, unless we have to keep it by law;
stop sending you studio news.

Email studio@jinji.studio and we will respond within 30 days.

Keeping it safe

The site is served over HTTPS, payments are handled by a regulated payment partner, and only the two of us who run the studio can access order details.

Children

Our shop is meant for adults. If you are under 18, please ask a parent or guardian to order for you.

Grievances

If you have a concern about how your data is handled, contact our grievance officer at studio@jinji.studio. We will acknowledge it within 48 hours and resolve it within 30 days.

Changes

If we change this policy, we will update the date at the top of this page.